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| FAQ 1 | |
| Question : I want to use a fan of my own choice on my Thermalright Macho/True Spirit/Archon/Silver Arrow. What type of fans are compatible? | |
| Answer : The fan clips found on Thermalright products clip on to the inner side of the fan. So when using other fans, fans with solid formed mounting holes are NOT COMPATIBLE. | |
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| 常見問題 1 | |
| 問：我想用自己選擇的風扇在我的Thermalright Macho / True Spirit / Archon / Silver Arrow。什麼類型的風扇兼容？ | |
| 回答：Thermalright產品中的風扇夾請見風扇內側。因此，在使用其他風扇時，雄厚形的安裝孔風扇不兼容。 |
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[:en]
| FAQ 1 | |
| Question : Dear Thermalright, I have an AMD system and I cannot tell which mounting hole I should use on the Anchoring Mount. | |
| Answer : The correct mounting position for AMD systems is the “half-hole” located on the outer edge of the Anchoring Mount, circled in red in the graphics below. | |
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| FAQ 2 | |
| Question : On AMD systems, is the “half-hole” on the Anchoring Mount sturdy enough for safe use of my Thermalright heatsink. | |
| Answer : This mounting form factor has gone through extensive safety and mounting pressure testing here at Thermalright. The four screws acts as pillars on each side, and firmly squeezes to hold the Anchoring Mount in place. So once the Anchoring Mount is firmly screwed on, there is no need to worry. |
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| 常见问题 1 | |
| 问：亲爱的Thermalright，我有一个AMD系统，能不能告诉我固定支架应该使用那个安装孔位安装。 | |
| 答：对于AMD系统的正确安装位置是“半洞”位于固定支架的外缘，红色圆圈如下面图。 |
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[:en]
| FAQ 1 |
| Question : How to remove glue residue on heat sink base? |
| Answer :Some of our users had recently report glue residue on the base of their newly purchased HSF after removal of protective film. We are working with our factory to see if there is a feasible alternative that is readily to adapt. In the mean time, we suggest these steps for customers with glue residue problem to remove these sticky unsightly performance hurdle, and realize the true performance potential of our HSF. * The glue from the protective film is a thermal insulator, which would keep thermal energy from working CPU right on top of CPU die For removal of these glue, you need: Petroleum based solvent or acetone (automotive carburetor cleaner, paint thinner, nail polish remover, etc.) 1 pair of rubber gloves 1 clean soft ragPlease keep away from heat source and always work in a well ventilated area. peel off the protective film put the rubber gloves on, take the soft rag and put a little amount of acetone on the cloth gently wipe the HSF base with rag, let the base dry for 10~15 sec. visually inspect the surface for any more residue repeat the steps 2 and 3 if necessary take the gloves off and inspect HSF base surface under a light source, double check to see if the residue is totally removed with different angle. apply a thin layer thermal paste evenly, and proceed to HSF installation. |
| FAQ 2 |
| Question :Do I have the fan blowing down or drawing air up? |
| Answer : The fan used should always be blowing down for all Thermalright heat sinks. |
| FAQ 3 |
| Question :Do I use a shim with Thermalright heat sinks? |
| Answer :For experienced users, a shim is not needed in installing socket A heat sinks. Besides, a shim does accumulate heat around CPU die. Our experience shows a shim may have higher temperature than without a shim for about 2~3°C in normal operation. Please note: if you must use a shim, be sure to purchase one that is non-conductive. |
| FAQ 4 |
| Question :Why does Thermalright not posting Thermal Resistance of their heat sinks like its competitors? |
| Answer : Different Vendors use slightly different method as well as different thermal diode locations in gathering data for Thermal resistance calculation. for instance, Int*l and A*D both has their own Thermal design guides, however the locations for thermal diode are different. We at Thermalright feel that it is better for 3rd party to post these numbers/information than we post our testing results ourselves. You may able to use information from following websites to get a pretty good feel on how our products will perform for your configuration. http://www.dansdata.com/coolercomp.htm http://www.frostytech.com/ http://www.overclockers.com/articles373/ Thank you for your inquiry on Thermalright products, hopefully these information may somewhat let you make a more informed choice for your configuration. |
| FAQ 5 |
| Question :How do I install fans on a SP/SLK heat sinks? |
| Answer : Please refer to our fan installation guide. |
| FAQ 6 |
| Question :The fan clips look flimsy? |
| Answer : A. In the field of engineering, “look” often is a deceiving concept. Here is a picture demonstrate how strong our clips are. The hole HSF and motherboard were lifted by just the fan, which was held in place by those two “fimsy” clips. Please refer to our fan installation guide for proper installation steps. |
| FAQ 7 |
| Question :I have bought a Thermalright heat sink. After installing it I have nothing but a black screen? |
| Answer : Please verify the installation steps to see if all steps are followed closely. Some customers had reported thermal couple pins penetrate the black rubber pad on the X-Plate, however we cannot duplicate this issue in our lab. If thermal couple pins are extremely extruded from the back of motherboard, please ask your computer store to snip off the excess metal so only 1.5 mm of pins are there. |
| FAQ 8 |
| Question :Your installation instruction says “place for circular pads included onto the base of the heatsink”. What are these “pads”? |
| Answer : The white circular pads are used for cushion and distribute the mounting pressure evenly on CPU DIE. They are preformed on a white 3M square pads in the packaging. These pads are designed for 1 installation only and will deform after multiple installation. Please provide Thermalright a picture of purchase receipt with a mailing address if replacement needed. |
| FAQ 9 |
| Question :Do you have a high performance heat sink for socket 370 that takes 70mm/80mm fans? |
| Answer : SK-7, AX-7, CB-6L, SLK-800A/900A and ALX-800 all fir on Socket 370 and capable of using 70 mm or 80 mm fan. Please see their spec for the specific fan size they supports. |
| FAQ 10 |
| Question :Will the heat sink interfere with my power supply? |
| Answer : Most mid tower and mini tower case should have plenty space for use our SLK/SP series HSF inside. However on the new Mini/SFF PC, it is best if customer can sent us photos of CPU HSF mounting area for us to determine if the request configuration is possible or not before purchase the HSF. |
| FAQ 11 |
| Question :I’m thinking about getting a passive cooling system for my CPU. Will XP-120 or any from your XP line up work without a fan? |
| Answer : All of our XP products are designed for active cooling. Therefore, we do not recommend running any of the XP’s without a fan. |
| FAQ 12 |
| Question :My Thermalright heat sink has heating pipes. Does it matter if I position they up or down? |
| Answer : Our heating pipe system is designed to work both ways. Having the heating pipes facing up or down depends on how they fit your motherboard best. |
| FAQ 13 |
| Question :I would like to order directly from Thermalright. What steps do I need to take? |
| Answer : Contact one of our sales representatives and fill out the credit card billing information form and you’re all set! Contact email：sales@thermalright-china.com |
| FAQ 14 |
| Question :What is your policy on requesting for spare parts? Who do I contact? |
| Answer : Our policy on spare parts is that if your heatsink came without its supposedly included parts, provide a legitimate copy of purchase receipt either in PDF or in JPG format and send to support@thermalright-china.com (Mon-Fri 9:00 ~ 17:00 Pacific Standard Time) or support2@thermalright-china.com during off hours. We shall send the requested parts to you, free of charge if we believe the claim is legit. Please keep in mind that in order to receive support and service from Thermalright or its affiliated partners, your purchased item(s) must be from an authorized Thermalright dealer. No support will be provided if Thermalright products were purchased from on-line bidding sites such as eBay and the likes. |
| FAQ 15 |
| Question :I’m looking for a passive cooling solution for my computer. I do not want noise but at the same time I do not want to sacrifice performance either. Do you have a recommendation as to which heatsink would work best for me? |
| Answer : The perfect cooling solution would be the HR-01. It not only cools your CPU effectively but also cools your entire computer system, working together with its fan duct and the 12cm system exhaust fan, the warm air is sucked out to the back of your case. Review Lab tests such as this one from PC Perspective have shown that the HR-01 with fan duct can beat even the mighty XP-120 and hangs tough with Thermalright’s new flagship heatsink, the Ultra-120! |
| FAQ 16 |
| Question :I have one of Gigabyte P35 DQ6 series motherboard and I would like to install one of your cooler but my motherboard has its own cooling system, Crazy Cool. How do I go about removing it from my motherboard? |
| Answer : If you plan on installing one of our coolers, you will need to remove the Crazy Cool system. For instructions please refer to this link. (Please note that removal of stock cooling involves risk of damage. Do not proceed unless you are sure of your ability. Thermalright is not held responsible for any damage occurred before, during, and after the removal of Crazy Cool.) |
| FAQ 17 |
| Question :I received my Ultra-120 eXtreme the other day and I noticed that the bottom of the heatsink is not perfectly flat and when I put it on a flat surface, it tends to swivel. Did I get a defective product? Should I return it for another one? Please help! |
| Answer : Thermalright has designed its heatsink base to have a slightly convex bottom. This is not by any means a manufacturing defect. This feature works best on some of the Intel CPUs for their concave surface on the part of the IHS (Integrated Heat Spreader). As long as you have a firm contact between the heatsink base and the CPU, there is no need for concern in regards to swiveling. |
[:tw]
| 常見問題 1 |
| 問：如何去除散熱器底座殘膠？ |
| 答：最近一些用戶反應新買的HSF去除保護膜底座不殘膠。我們正在與我們的工廠製作，看看是否有一個可行的辦法。同時，我們建議這些步驟，為客戶提供膠水殘留問題去除這些難看的粘性能的障礙，實現我們HSF的真正潛力性能。 *膠保護膜熱絕緣體，這將保持熱能從右上的CPU芯片對於去除這些膠頂CPU的工作，您需要： 石油基溶劑或丙酮（汽車化油器清洗劑，油漆稀釋劑，指甲油去除等） 一對橡膠手套 一個乾淨的軟布請從熱源遠離在通風良好的地方工作。 剝離保護膜 戴上橡膠手套，拿軟布放丙酮少量在布 輕輕地用抹布擦拭HSF基地，讓基地乾燥10〜15秒。目視檢查任何更多的殘留在表面 重複步驟2和3，如果有必要 取手套後並在光源檢查HSF基部表面，以不同的角度仔細檢查殘留物需完全去除。 均勻地塗抹薄薄的一層散熱膏，並著手安裝HSF。 |
| 常見問題 2 |
| 問：我是否要風扇吹下來或抽吸空氣？ |
| 答：使用所有的Thermalright散熱片風扇應始終吹下來。 |
| 常見問題 3 |
| 問：我用的Thermalright有散熱墊片嗎？ |
| 答：對於有經驗的用戶，不需要安裝插座散熱墊片。此外墊片確實積累圍繞CPU芯片的熱量。 我們的經驗表明有墊片有更高的溫度比沒有墊片正常運行約2〜3℃。 請注意，如果您必須使用墊片，一定要購買一個不導電的。 |
| 常見問題 4 |
| 問：為什麼Thermalright不發布散熱阻像其競爭對手？ |
| 答：不同的廠商使用略有不同的方法，以及熱二極管不同的位置，熱阻數據也不同。 例如，Int*L和A*D兩者都有自己的散熱設計指南，但是，對於熱二極管位置是不同的。 Thermalright覺得第三方發布我們的測試結果比我們發布這些號碼/信息更好。您可以使用從以下網站信息，對我們的產品將如何配置執行一個相當不錯的手感。 http://www.dansdata.com/coolercomp.htm http://www.frostytech.com/ http://www.overclockers.com/articles373/ 感謝您對Thermalright產品的詢問，希望這些信息為您的配置有更明智的選擇。 |
| 常見問題 5 |
| 問：我該如何安裝風扇到SP/SLK散熱器上? |
| 答：請參閱網站 風扇安裝指南 |
| 常見問題 6 |
| 問：風扇夾看起來脆弱的？ |
| 答案：A。在工程領域，“看”往往是一個欺騙的概念。這裡是圖片顯示了我們風扇夾有多強。孔HSF和主板被風扇拉提，這是由這兩個“脆弱的”風扇夾保持。請參考我們的 風扇安裝指南 正確的安裝步驟。 |
| 常見問題 7 |
| 問：我已經買了Thermalright散熱器。安裝它之後，只有一個黑色的屏幕？ |
| 答：請確認安裝步驟，看看是否所有步驟都緊隨其後。有些客戶反應熱電偶針穿透黑色橡膠墊的X面板，但我們不能在實驗室重複這問題。 如果熱電偶引腳在主機板背面極擠壓，請向您的電腦商店剪去多餘的金屬，以便只有1.5 mm插針。 |
| 常見問題 8 |
| 問：安裝說明書上說“圓墊的地方包括到散熱器的基地”。這些是什麼“墊片”？ |
| 答：白色圓形墊用於墊和均勻地分佈CPU DIE的壓力。它們被預形成在一個白色3M正方形墊的包裝。這些墊是專為只有一次安裝和多次安裝後會變形。如果有更換需要，請提供Thermalright購買收據圖片及郵寄地址。 |
| 常見問題 9 |
| 問：是否有高性能散熱器支援插座370並採用70毫米/ 80mm風扇？ |
| 答：SK-7，AX-7，CB-6L，SLK-800A / 900A和ALX-800所有適合插座370和能夠用70毫米或80毫米風扇。請參考他們支援的特定風扇尺寸規格。 |
| 常見問題 10 |
| 問：請問散熱片會妨礙我的電源嗎？ |
| 答：大多數中塔和迷你塔機箱有足夠的空間內使用我們的SLK / SP系列HSF。 然而，新的Mini / SFF PC上，最好如果用戶可以先寄CPU HSF安裝區域的照片給我們，以確定是否要求配置的可能或還未購買HSF之前。 |
| 常見問題 11 |
| 問：我想為自己的CPU買一台被動冷卻系統。XP-120或從XP產品線那些可以無風扇工作運轉？ |
| 答：我們所有的XP產品是專為主動散熱。因此，我們不建議任何XP無風扇運行。 |
| 常見問題 12 |
| 問：我的Thermalright散熱片有熱管。請問，如果我將他們定位上或下會怎樣呢？ |
| 答：我們熱管道系統的設計工作是雙向的。熱管朝上或朝下取決於最適合您的主板方向。 |
| 常見問題 13 |
| 問：我想直接跟Thermalright訂購。我需要採取什麼步驟？ |
| 答：請聯繫我們的銷售代表之一，並填寫信用卡帳單表格，這樣您就完成了！ 聯絡信箱：sales@thermalright-china.com |
| 常見問題 14 |
| 問：請求備件您們有什麼政策？我應該聯繫誰？ |
| 答：我們對備件的政策是，如果您的散熱器沒有它理應包含的部分，提供購買收據合法的複印件無論是PDF或JPG格式發送到support@thermalright-china.com（週一至週五9：00〜17 ：00太平洋標準時間）或support2@thermalright-china.com在下班時間。如果我們認為索賠是合法的，我們應當在請求部分免費提供給您。 請記住，為了得到Thermalright或其關聯合作夥伴的支援和服務，您購買的項目（S）必須是從Thermalright授權經銷商。 如果Thermalright的產品從線招投標網站，如eBay購買將不提供支援。 |
| 常見問題 15 |
| 問：我在尋找我電腦被動散熱解決方案。不想有噪音，但我也不想要犧牲性能。您有建議哪家散熱器最適合我？ |
| 答：完美的散熱解決方案將是HR-01。它不僅有效地冷卻您的CPU，但也冷卻整個電腦機系統，其風管和為12cm系統排風扇一起工作，暖空氣從您的機箱背面被吸出。 回顧實驗室測試，如這個PC從透視顯示，HR-01與風道可以擊敗即使是強大的XP-120和懸掛Thermalright的新旗艦散熱器，Ultra-120！ |
| 常見問題 16 |
| 問：我有技嘉P35 DQ6系列主板，我想安裝您的散熱器，但我的主板都有自己的冷卻系統，瘋狂酷。我如何去從我的主板上移除？ |
| 答：如果您打算安裝我們的散熱器，您將需要刪除瘋狂的冷卻系統。有關說明請參考此連結。（請注意，去除冷卻涉及損壞的風險，不要繼續，除非您確信您的能力。期間與並取消後Thermalright不承擔任何責任損害。） |
| 常見問題 17 |
| 問：有一天我收到了Ultra-120極限，我發現了散熱器的底部不是完全平坦的，當我把它放在一個平面上，它往往旋轉。我拿到缺陷的產品嗎？我應該換一個嗎？請幫忙！ |
| 答：Thermalright設計的散熱器底座有一個微微凸起底部。這不是任何製造缺陷。此項功能最適用於某些英特爾處理器的為他們的凹面上IHS（集成散熱片）部分。只要您有散熱器底座與CPU之間牢固的接觸，也沒有必要關注於旋轉。 |
[:cn]
| 常见问题 1 |
| 问：如何去除散热器底座残胶？ |
| 答：最近一些用户反应新买的HSF去除保护膜底座不残胶。我们正在与我们的工厂制作，看看是否有一个可行的办法。同时，我们建议这些步骤，为客户提供胶水残留问题去除这些难看的粘性能的障碍，实现我们HSF的真正潜力性能。 *胶保护膜热绝缘体，这将保持热能从右上的CPU芯片对于去除这些胶顶CPU的工作，您需要： 石油基溶剂或丙酮（汽车化油器清洗剂，油漆稀释剂，指甲油去除等） 一对橡胶手套 一个干净的软布 请从热源远离在通风良好的地方工作。 |
| 常见问题 2 |
| 问：我是否要风扇吹下来或抽吸空气？ |
| 答：使用所有的Thermalright散热片风扇应始终吹下来。 |
| 常见问题 3 |
| 问：我用的Thermalright有散热垫片吗？ |
| 答：对于有经验的用户，不需要安装插座散热垫片。此外垫片确实积累围绕CPU芯片的热量。 我们的经验表明有垫片有更高的温度比没有垫片正常运行约2〜3℃。 请注意，如果您必须使用垫片，一定要购买一个不导电的。 |
| 常见问题 4 |
| 问：为什么Thermalright不发布散热阻像其竞争对手？ |
| 答：不同的厂商使用略有不同的方法，以及热二极管不同的位置，热阻数据也不同。 例如，Int*L和A*D两者都有自己的散热设计指南，但是，对于热二极管位置是不同的。 Thermalright觉得第三方发布我们的测试结果比我们发布这些号码/信息更好。您可以使用从以下网站信息，对我们的产品将如何配置执行一个相当不错的手感。 http://www.dansdata.com/coolercomp.htm http://www.frostytech.com/ http://www.overclockers.com/articles373/ 感谢您对Thermalright产品的询问，希望这些信息为您的配置有更明智的选择。 |
| 常见问题 5 |
| 问：我该如何安装风扇到SP/SLK散热器上? |
| 答：请参阅网站 风扇安装指南 |
| 常见问题 6 |
| 问：风扇夹看起来脆弱的？ |
| 答案：A。在工程领域，“看”往往是一个欺骗的概念。这里是图片显示了我们风扇夹有多强。孔HSF和主板被风扇拉提，这是由这两个“脆弱的”风扇夹保持。请参考我们的 风扇安装指南 正确的安装步骤。 |
| 常见问题 7 |
| 问：我已经买了Thermalright散热器。安装它之后，只有一个黑色的屏幕？ |
| 答：请确认安装步骤，看看是否所有步骤都紧随其后。有些客户反应热电偶针穿透黑色橡胶垫的X面板，但我们不能在实验室重复这问题。 如果热电偶引脚在主板背面极挤压，请向您的计算机商店剪去多余的金属，以便只有1.5 mm插针。 |
| 常见问题 8 |
| 问：安装说明书上说“圆垫的地方包括到散热器的基地”。这些是什么“垫片”？ |
| 答：白色圆形垫用于垫和均匀地分布CPU DIE的压力。它们被预形成在一个白色3M正方形垫的包装。这些垫是专为只有一次安装和多次安装后会变形。如果有更换需要，请提供Thermalright购买收据图片及邮件地址。 |
| 常见问题 9 |
| 问：是否有高性能散热器支持插座370并采用70毫米/ 80mm风扇？ |
| 答：SK-7，AX-7，CB-6L，SLK-800A / 900A和ALX-800所有适合插座370和能够用70毫米或80毫米风扇。请参考他们支持的特定风扇尺寸规格。 |
| 常见问题 10 |
| 问：请问散热片会妨碍我的电源吗？ |
| 答：大多数中塔和迷你塔机箱有足够的空间内使用我们的SLK / SP系列HSF。 然而，新的Mini / SFF PC上，最好如果用户可以先寄CPU HSF安装区域的照片给我们，以确定是否要求配置的可能或还未购买HSF之前。 |
| 常见问题 11 |
| 问：我想为自己的CPU买一台被动冷却系统。XP-120或从XP产品线那些可以无风扇工作运转？ |
| 答：我们所有的XP产品是专为主动散热。因此，我们不建议任何XP无风扇运行。 |
| 常见问题 12 |
| 问：我的Thermalright散热片有热管。请问，如果我将他们定位上或下会怎样呢？ |
| 答：我们热管道系统的设计工作是双向的。热管朝上或朝下取决于最适合您的主板方向。 |
| 常见问题 13 |
| 问：我想直接跟Thermalright订购。我需要采取什么步骤？ |
| 答：请联系我们的销售代表之一，并填写信用卡账单表格，这样您就完成了！ 联络信箱：sales@thermalright-china.com |
| 常见问题 14 |
| 问：请求备件您们有什么政策？我应该联系谁？ |
| 答：我们对备件的政策是，如果您的散热器没有它理应包含的部分，提供购买收据合法的复印件无论是PDF或JPG格式发送到support@thermalright-china.com（周一至周五9：00〜17 ：00太平洋标准时间）或support2@thermalright-china.com在下班时间。如果我们认为索赔是合法的，我们应当在请求部分免费提供给您。 请记住，为了得到Thermalright或其关联合作伙伴的支持和服务，您购买的项目（S）必须是从Thermalright授权经销商。 如果Thermalright的产品从线招投标网站，如eBay购买将不提供支持。 |
| 常见问题 15 |
| 问：我在寻找我计算机被动散热解决方案。不想有噪音，但我也不想要牺牲性能。您有建议哪家散热器最适合我？ |
| 答：完美的散热解决方案将是HR-01。它不仅有效地冷却您的CPU，但也冷却整个计算机机系统，其风管和为12cm系统排风扇一起工作，暖空气从您的机箱背面被吸出。 回顾实验室测试，如这个PC从透视显示，HR-01与风道可以击败即使是强大的XP-120和悬挂Thermalright的新旗舰散热器，Ultra-120！ |
| 常见问题 16 |
| 问：我有技嘉P35 DQ6系列主板，我想安装您的散热器，但我的主板都有自己的冷却系统，疯狂酷。我如何去从我的主板上移除？ |
| 答：如果您打算安装我们的散热器，您将需要删除疯狂的冷却系统。有关说明请参考此连结。（请注意，去除冷却涉及损坏的风险，不要继续，除非您确信您的能力。期间与并取消后Thermalright不承担任何责任损害。） |
| 常见问题 17 |
| 问：有一天我收到了Ultra-120极限，我发现了散热器的底部不是完全平坦的，当我把它放在一个平面上，它往往旋转。我拿到缺陷的产品吗？我应该换一个吗？请帮忙！ |
| 答：Thermalright设计的散热器底座有一个微微凸起底部。这不是任何制造缺陷。此项功能最适用于某些英特尔处理器的为他们的凹面上IHS（集成散热片）部分。只要您有散热器底座与CPU之间牢固的接触，也没有必要关注于旋转。 |